Privacy Policy
How we protect and manage your personal data
Last Updated: December 21, 2025
1. Introduction
Forge Solutions ("we", "us", "our") operates in Bangladesh and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Bangladesh laws.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number, billing address, and payment information
- Service Usage Data: IP addresses, server logs, bandwidth usage, and service activity
- Communication Data: Messages sent through contact forms, support tickets, and emails
- Technical Data: Browser type, device type, operating system, and access times
3. How We Use Your Information
We use collected information for:
- Providing and maintaining hosting services
- Processing payments via bKash or bank transfers
- Sending service-related announcements and support notifications
- Detecting and preventing fraud or unauthorized access
- Improving our services and user experience
- Complying with legal obligations in Bangladesh
4. Data Storage and Security
Your personal data is stored securely on our servers located in Canada and Singapore. We implement industry-standard encryption (SSL/TLS) for data in transit. While we implement reasonable security measures, we cannot guarantee absolute security. Users are responsible for protecting their account credentials.
5. Data Retention
We retain personal data as long as your account is active. Upon account termination, personal data is deleted within 30 days, except where required to retain for legal or tax purposes under Bangladesh law.
6. Data Sharing and Third Parties
We do not sell, trade, or rent personal information. We may share data with:
- Payment processors (bKash, banks) to process transactions
- Hosting infrastructure providers to deliver services
- Law enforcement if required by Bangladesh legal authorities
- Legal advisors and auditors as necessary
7. User Rights
Under Bangladesh laws, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of data (where legally permitted)
- Object to processing of your data
- Request portability of your data
To exercise these rights, contact us at [email protected] with your request and account details.
8. Cookies and Tracking
Our website uses cookies to enhance user experience. Cookies are small files stored on your device. You can control cookies through your browser settings. Disabling cookies may limit some website functionality.
9. Communication Preferences
We send service-related emails and updates. You can manage communication preferences through your account settings. You cannot unsubscribe from mandatory service notifications.
10. Children's Privacy
Our services are not intended for individuals under 18 years old. We do not knowingly collect information from minors. If we discover we have collected data from a minor, we will delete it immediately.
11. International Data Transfers
Your data may be transferred to and processed in countries outside Bangladesh (Canada, Singapore). By using our services, you consent to such transfers. We ensure adequate protection measures are in place.
12. Contact Us
For privacy inquiries, data access requests, or complaints, contact us at:
Email: [email protected]
WhatsApp: +88 01408496646
13. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of services constitutes acceptance of changes.
14. Compliance with Bangladesh Laws
This Privacy Policy complies with Bangladesh laws including the Information and Communication Technology Act, 2006 and applicable data protection requirements. In case of conflict between this policy and Bangladesh law, Bangladesh law prevails.